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2668 Match.com Consumer Reviews and Complaints

1dating.info has just taken £77 from my account and I'm wondering if there's anything I can do to get it back. They've automatically renewed my subscription and I I need this money for bills and I have a birthday coming up that I now cant celebrate. I would like you to cancel my subscription and refund this. I called my credit card company and they also tried to get my money back and Match would not cancel the $ USD authorization for the renewal fee. So now I have . Then I proceeded to tell them how I would complain online and give them bad reviews and they finally decided they COULD actually refund my money. 28 Dec However, in no event will you be eligible for a refund of any portion of the subscription fees paid for the then-current subscription commitment. If you paid for your subscription using a multi-payment option, you must make all payments even if you cancel your subscription prior to the end of your then existing.

Can I Get My Money Back From Match Com

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Can I Get My Money Back From Match Com

You can use the following sites to help:. Monevator - list of low cost brokers. Misc Refusal of refund from match. I spoke to a customer service advisor and her supervisor. I attempted to access my account at some point in the summer and tried to get password reset links; none of these came through. My mistake here is that I then forgot about it and did not reattempt. From gaining access, I was able to retrieve a customer service number, something which seems impossible to get from a simple Google search.

However, the supervisor I spoke to was insistent that the website specifies "initial payments" only. Cooling off periods relate to purchase. Unless you signed up, forgot to cancel, forgot password, got charged again and decided to cancel in the space this web page 14 days from initial sign up, take the lesson and move on.

Paying a subscription isn't a purchase: Cancellation terms apply after the cooling off period is over. Unfortunately I was unable to get to that stage, couldn't access my account to attempt the cancellation. I'll think about some of the other suggestions here and weigh up the risks, then decide whether or not it's worth the hassle.

Sounds like a pricey lesson to me.

What have they really done wrong here? It just sounds like you didn't pay attention to the billing cycle and got caught by it. The money came out on the 22nd. I mentioned up the 14 day period here as that's their refund period and my potential window of opportunity.

For what it's worth, exactly the same thing happened to me upon renewal a few years ago. I hadn't accessed the account in a while and when I contacted support explaining the situation they refunded me without any issue. Dispute the payment with your bank. They will then dispute the payment with whoever is the payment processor for Match. It's so hard to win the cases most merchants just automatically refund any disputes to save hassle and fees.

OK this sounds promising. However, what potential ramifications are there if this doesn't work? If the debt is valid, and it sounds like it very much could be then they may chase it through debt collection agencies or the courts or other methods.

I may have to concede defeat with this one then, they add their collector's charges on top once they go down that route. It's up to you.

I will say it's highly unlikely they will. It's just not how these businesses work. I doubt they even have a debt recovery in route in place. It's all about taking the money up front, hence they bill you to access the service. Renewals from lapsed accounts such as yours no doubt makes up a large percentage of their income. The business model simply isn't about pursuing debts. Simply put if you issue the charge back click here they have to get in touch with you to get the money back.

1dating.info is a Fraud Don't buy from them

If they don't bother to get in touch then you know it's all good. If they threaten with debt collection then you can relent and pay back the money. Were you aware that you had signed up to a subscription?

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Or did you believe you had made a one off payment originally? I just had a similar run-in with Match. By their own admission, I had not logged onto Match. I informed them that they wrongfully charged my account in July also, and that despite my attempts to cancel my account it will not seem to go away, nor the out of the blue charges I said, "that is not good enough.

They basically told me to go fuck myself And the best part My girlfriend of 5 months left me today after seeing "match. Thanks a lot match. Feel like we've been robbed Girlfriend thinks I'm a cheat now Can't afford Christmas gifts for my daughter Would probably go on a shooting-spree right now if I could afford to travel to just click for source. This is what I thought too.

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If you post and a response helps you, please reply to their comment with! Only the thread poster and mods can use the! Please tag your posts If you are posting new submission, please use the tag format in the title: A full list of tags can be seen below: Can I Get My Money Back From Match Com to StepChangea debt-management charity Also try Citizen's Advice Useful Resources Our Wiki is a good starting point for any questions you may have - including: You can use the following sites to help: Welcome to Reddit, the front page of the internet.

Become a Redditor and subscribe to one of thousands of communities. This is an archived post. You won't be able to vote or comment. Do I have a leg to stand on here? Has anybody else had issues with match.

I called her scammers and every nasty name in the book and she just sat there on the phone taking it all in like the pathetic brainwashed robot that she is. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. Will never do business with them again!! Arbitration and Governing Law.

Want to add to the discussion? If so a refund would be easier. You can't just decide 14 days after anything at all that you don't want it. Or did it come out of the blue?